Privacy Policy & Document Confidentiality
Privacy policy for Lexicology Translation Bureau, including customer data, document confidentiality, quotation requests and file handling.
Last updated: July 2026Important summary
We use customer data and documents only to assess requests, prepare quotations, perform and review translations, and deliver the agreed service. We do not publish document content or use it for advertising without explicit permission.
Information we receive
We may receive a client’s name, phone number, email address, files, instructions and other information needed to prepare a quotation or perform a translation. The website may also record basic technical data, such as browser type and visited pages, for security and performance improvement.
Why we use the information
Information is used to review files, define scope, prepare a quotation, communicate with the client, translate, review, format, deliver and invoice the service where applicable. We do not ask for information unrelated to the requested service.
Document confidentiality and access
Access is limited to personnel or specialists needed for the assignment. Documents are handled according to their nature, with particular care for personal, legal, medical and commercial records.
Retention and deletion
Order files and correspondence may be retained for a reasonable period for delivery, revisions, records and post-delivery support. Clients may request deletion where reasonably possible, subject to legal, accounting or dispute-related retention requirements.
External services
Data may pass through services used by the client or the office, including email, WhatsApp, hosting, website forms and performance-measurement services. Those providers operate under their own policies and terms.
Client choices and rights
Clients may request correction of contact information, ask about records connected with their order, or request deletion where reasonably possible. Clients may also avoid submitting information that is not required for the service.
Questions? Contact us
For privacy questions or a request to correct or delete information connected with your order, contact us directly.