How Lexicology Translation Bureau Handles a Translation Request

This guide explains how Lexicology Translation Bureau (LTB) Office handles a translation request from the first file review to quotation, specialist assignment, quality checks and agreed delivery.

A controlled workflow helps the client understand what is included, what information is still needed and when the translation can be delivered. It also gives the translator and reviewer one confirmed source version, one language pair and one clear purpose for the document.

1. Send the complete source file

The first step is to send a readable PDF or clear images of every required page and side. Cropped edges, glare, compressed screenshots and missing annexes can hide names, numbers, seals or notes. When a page is unclear, the office requests a better copy instead of guessing.

• include all pages, reverse sides, schedules and annexes
• identify the source and target languages
• state the intended use and receiving organization
• share the required deadline and delivery format

2. Confirm names and reference terminology

Names, company details and recurring technical terms should follow reliable references. For personal documents, a passport or Iqama can establish the official English spelling. For company files, the registered English name, commercial registration or an approved glossary may be used. Any conflict between documents is raised with the client before the final version is prepared.

3. Review scope before quotation

The office checks page count, readability, subject matter, tables, stamps, handwritten text and formatting requirements before confirming the price and delivery time. The quotation should make clear which files and services are included. If the source changes or extra pages are added later, the scope and schedule may need to be updated.

4. Assign the document by language and subject

Language ability alone is not enough for specialized documents. Legal files require consistent clauses and defined terms; medical files require careful treatment of diagnoses, medicines, units and results; academic files require accurate institutions, subjects, grades and tables; commercial files require consistent legal names, activities and figures. The request is therefore assigned according to both language pair and document type.

5. Translate in document order

The translator follows the source structure so the receiving organization can compare the translation with the original. Visible headings, tables, stamps, signatures and notes are handled in their proper position. Unreadable text is marked or clarified rather than invented, and terminology is kept consistent across the full file.

6. Perform a separate quality review

Before delivery, the reviewer checks the translation against the final source version. Particular attention is given to names, identity numbers, dates, amounts, percentages, measurements, clause references, page completeness and terminology. Formatting is also checked so that columns, headings and document hierarchy remain clear.

• meaning and completeness
• names, dates, numbers and currencies
• subject-specific terminology
• tables, seals, signatures and annotations
• file version and requested output format

7. Prepare certification and delivery

After review, the office prepares the agreed electronic or printed version and confirms the delivery arrangement. The client receives the version covered by the approved quotation. Requests that change the source, target language or document scope are reviewed separately so version control remains clear.

8. Handle questions and revisions transparently

Comments related to translation accuracy, source matching or the agreed scope are reviewed against the supplied file. The office explains what can be corrected within the translation and what depends on a separate requirement from the receiving authority, such as legalization, attestation, notarization or an original document.

Practical next step

Send the complete file, target language, receiving organization and deadline through the quotation form or official WhatsApp number. The office can then confirm the scope, price and expected delivery time before work begins. You can also review the detailed translation quality process.